🎯 Your Mission

💬 Customer Service

• Handle and manage inquiries, questions, and issues with empathy and efficiency.

• Interact with customers via phone, email, and chat.

📂 Claims Management

• Process claims according to their level of severity.

• Coordinate with internal stakeholders to provide fast and effective solutions.

💳 Payment Collection

• Contact customers with outstanding payments.

• Negotiate solutions to help recover overdue fees.

🔄 Customer Retention

• Conduct call campaigns with customers who have requested cancellation.

• Use sales and retention arguments to maintain customer loyalty.

🚀 Continuous Improvement

• Identify opportunities to improve processes.

• Propose solutions to increase efficiency and customer satisfaction.

🧩 What We’re Looking For

✔️ Minimum 3 years of experience in Customer Service

✔️ Fluent German. Spanish and/or English are a plus.

✔️ Excellent written and verbal communication skills

✔️ Empathy and patience in different situations

✔️ Ability to work in dynamic, multitasking environments

✔️ Familiarity with Office / Google tools

✔️ Proactive profile, customer- and goal-oriented

⭐ Experience in claims, retention, and/or collections is a plus

🎁 What We Offer

✨ Permanent contract

✨ Full-time schedule (Monday–Friday)

✨ Competitive salary + variable bonus plan

✨ Hybrid work model

✨ Central office in Barcelona (excellent public transport connections)

✨ Pet-friendly office! 🐾 You can bring your pet

✨ Health insurance included

✨ Meal vouchers

✨ Transport allowance

✨ 23 working days of vacation

✨ Extra half-day off for your birthday 🎂

Why SantéVet?

📊 96% of our employees are satisfied

⚖️ 98% value work–life balance

🌟 95% highlight the positive work environment

🤝 96% recommend working at SantéVet

At SantéVet, we celebrate diversity and promote an inclusive environment where you can be yourself. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or origin.